Warranty Periods

NERO tapware and accessories are made to the highest industry standards and quality, Refer to the table below for warranty periods.

Category Warranty Period Warranty Details
Mixers 10 years – 10 years replacement cartridge
– 3 years replacement products or parts
Note: excludes damage to ceramic disc
Cartridges from pieces of copper tube, plastic tube, sand, dirt, or thread tape etc.
– 1 year replacement product or parts & labour
Hand Showers of Rail Showers 3 years – 3 years replacement products or parts
– 1 year replacement product or parts & labour
Tapware & Standard Showers 7 years – 7 years replacement cartridge
– 3 years replacement products or parts
– 1 years replacement product or parts & labour
Note: jumper valves and ceramic disc spindles 1 year parts only
Accessories 1 years 1 years replacement products or parts

Note: These warranty periods apply to products purchased after 20th April 2013.

For all Service Enquiries contact below:

Tel: 03 8786 3170

Email: info@nerotapware.com.au

Fax: 03 8786 3175

Warranty shall be voided for the following reasons:

– Inability to provide proof of purchase or equivalent documentation.
– Products not installed by a licensed plumber.
– Products not to relevant National Standards and Stale Regulations.
– Products not installed in accordance with the manufacture’s installation instructions.
– Products exposed to environmental elements.
– Tapware exposed water pressures and or temperatures that exceed stated limitations.
MAXIMUM: Temperature -75 degrees & Pressure -500kPa MINIMUM: Temperature -1 degree & Pressure -150kPa (300kPa for shower/Bath Diverters)
Note: AS/NSZ 3500.1-2003(Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
– Showers may not be suitable for use within:
– Gravity fed water systems
– Some instantaneous hot water systems.
– Pressure supply less than 150kPa.
Note: The 500kPa maximum water supply pressure does not apply to fire service outlets.
– Fitting of other devices to the outlet of tapware, eg. water filters
– Fitting of Nero non-approved water flow regulating devices.
– Fitting of other devices to outlet of tap, eg. water filters
– Non-installarion of flow regulated check valve for hand showers
– Products used for incorrect applications, non-potable water etc.
– Damage as a result of obstructions due to inadequate flushing of system before use.
– Service repairs or with non-standard replacement parts previously undertaken without Nero written approval.
– Damages to finished which arise from installation or post installation use.
– Failure to observe manufacturers care and cleaning instructions.
– The warranty work is limited to the pre-approved scope of work. Additional work will require authorisation from Nero After Sales & Services Departments.
– Evidence cannot be produced which confirms that the relevant product was purchased from a Nero Tapware authorised distributor.

Warranty Conditions

NERO Warranty covers the repairs or, at NERO option, the replacement of any products which are defective through faulty workmanship or materials.

The warranty period commences from date of purchase or for new buildings date of handover to a maximum period 6 months. The warranty period for replacement products is limited to the expiry date of the original purchase. The warranty is limited to the original purchaser and non-transferable. In order to make a warranty claim, Proof of Purchase (POP), handover documentation for new homes or equivalent documentation must be supplied for warranty claims to be considered. Claims must be processed through NERO Customer Service and each credit claim will be issued with a claim number which is recorded on the NERO systems.

NERO will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advanced by Nero in writing.

Should any warranty claim be made and attended to by a NERO authorised Service Agent and that in the opinion of Service Agent or NERO the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect to the goods for which NERO is responsible, NERO has the right to charge a service fee for each service staff attending the Owner’s premises where goods have been installed.

NERO requires adequate access to products, fitting and fixtures to undertake warranty repairs. NERO will not be responsible for any consequential damage or costs where adequate access to Product fitting and fixtures is not accessible.

Tapware and Accessories – Care and Cleaning Instructions

Under no circumstances should you install tapware using acetone silicones.

Never use harsh detergents or abrasive cleaners, as these will scratch the surface.

Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.

Use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from appearance.

Do not use undue pressure and wipe in one direction only.

Note: This is a summary of the NERO warranty offer for Australian installed products. Some additional terms and conditions may apply. NERO reserve the right to alter, or amend this warranty offer in writing at any time. NERO reserves the right to provide minor components (eg. handles, aerators, buttons, dress rings, hinges, clips, rod and washers) as “parts only” to the customer.

Consequential Loss

NERO obligations under warranty are limited to the repair or, at NERO option, replacement of any products which are defective through faulty workmanship or materials. To the extent permitted by law, NERO will not be liable for any loss or damage to any furniture, floor coverings, walls, fixtures or any consequential loss of any kind caused by any defect in the product component.